In this video, we discuss key issues and practical solutions to create a stronger and more trustworthy real estate ecosystem. Here are the main points covered:
1. Token Amount Refund Policy: Buyers deserve a clear and fair cancellation policy to build trust and ensure long-term satisfaction. Happy customers bring more referrals, while unresolved concerns can harm a brand's reputation.
2. Transparency in Project Details: Misunderstandings often arise due to a lack of proper project explanation. Sales teams should clearly explain every detail in simple language to ensure buyers feel informed and confident.
3. Improving CRM Practices: A customer-oriented CRM system is vital. Genuine concern, politeness, and active listening can resolve most buyer concerns effectively, building trust and loyalty.
4. Grand Possession Events: Possession is a milestone for buyers, and making it a memorable event strengthens the emotional connection between the brand and the customer.
5. Community Building: Post-possession care, including addressing defects promptly and sharing energy-efficient initiatives, creates a secure and thriving environment for buyers.
This video also touches on the importance of respecting channel partners, ensuring consistent project explanations, and fostering trust to benefit buyers and the real estate industry as a whole. Stay tuned for a deeper dive into these critical topics!