The Reserve Bank of India has intensified its efforts to improve customer service across the financial sector, highlighting initiatives such as simplified Re-KYC norms, digital service access, and nationwide financial awareness programmes. The central bank noted that over 99.8% of service-related applications are now being disposed of within the prescribed timeline. However, a rise in consumer grievances has increased the pendency burden with the RBI Ombudsman. To address this, the RBI will launch a two-month special campaign from January 1 to clear all complaints pending for more than 30 days, urging all regulated entities to prioritise customer-centric operations.
During the Monetary Policy Meeting, RBI Governor Sanjay Malhotra confirmed that India’s forex reserves stand at USD 686 billion, offering over 11 months of import cover. The central bank revised GDP growth projections upward to 7.3% and highlighted strong momentum across manufacturing, services, banking credit, and rural demand. Retail inflation continues to moderate, with CPI now projected at 2% for the year. The MPC unanimously cut the repo rate by 25 bps to 5.25% while maintaining a neutral stance, reaffirming confidence in India’s stable macroeconomic outlook